FREQUENTLY ASKED QUESTIONS
Got questions about custom sticker & adhesive label production, samples, orders and shipping? Browse our most common inquiries below to get instant answers. If you still have doubts, our 24/7 English sales team is ready to support you.
Customization, Materials & Printing Crafts
Q1: What kinds of labels and stickers can your factory customize?
A: As a professional manufacturer founded in 2016, we focus on four core custom product lines: food-grade packaging labels, high-end cosmetic printed stickers, tear-proof logistics barcode shipping labels, and waterproof removable cartoon decorative decals. We also develop functional labels with special properties such as freezer resistance, oil resistance and holographic anti-counterfeiting effects to meet diverse brand demands worldwide.
Q2: Do you supply food-safe raw materials for food packaging labels?
A: Yes. All materials used for food labels pass food contact safety certification, featuring non-toxic formula, low temperature resistance and oil-proof performance, complying with mainstream packaging standards of Europe and America. We can provide official material inspection reports for your customs clearance and product audit upon request.
Q3: What surface finishing processes are available for my custom labels?
A: We support comprehensive premium crafts to upgrade label texture, including hot foil stamping, UV spot coating, matte/gloss lamination, special die-cut shapes, permanent/removable adhesive and full waterproof treatment. Multiple crafts can be combined on one batch of labels to highlight your brand’s unique style.
Q4: Which design files are acceptable for formal printing production?
A: Vector files in AI, PDF, EPS and CDR formats are preferred to guarantee precise color restoration and clear patterns. 300DPI high-definition JPG or PNG images are also acceptable. If you only have brand logos without complete layout drafts, our in-house designers offer free artwork adjustment service.
Q5: Am I allowed to customize label size, shape and adhesive stickiness?
A: Full customization of all dimensions is supported. We can cut labels into any irregular outline, customize exclusive width and length, and match different adhesives accordingly: strong permanent glue for logistics tags, low-residue removable glue for promotional cartoon stickers, and low-temperature resistant glue for frozen food packaging.
Samples, MOQ & Production Lead Time
Q1: Can I get custom samples before mass order? Are samples charged?
A: Two sample solutions are available for clients. Blank stock samples and our finished existing label samples are free, you only cover the international delivery cost. Custom samples printed with your exclusive design require a small plate setup fee, which will be fully deducted from payment when you place the formal bulk order.
Q2: What is your minimum order quantity for custom printed labels?
A: We adopt flexible MOQ policy to serve startup brands and large enterprises simultaneously. Simple plain paper labels support small trial orders; full-color custom labels have different minimum quantities based on designs. Unit prices will drop significantly for large-volume mass orders.
Q3: How many working days does sampling take?
A: The sampling lead time depends on your design requirements and finishing processes. We will confirm the exact schedule with you after receiving your artwork. Expedited sample service is available upon request for urgent projects.
Q4: How long is the mass production cycle after sample confirmation?
A: Mass production lead time varies according to order quantity, label materials and required crafts. We will provide a confirmed production schedule when issuing the formal quotation. Priority production arrangement is available for long-term cooperative customers and urgent bulk orders.
Q5: Will you send color proofs for confirmation before mass printing?
A: Absolutely. We will send digital PDF color proofs to you after receiving your design files. Our production line will not start printing until you fully confirm the color tone, size, surface craft and layout, effectively avoiding color deviation and die-cut mistakes.
Quotation, Payment & Global Shipping
Q1: How can I obtain an accurate official quotation?
A: Please send detailed customized requirements including label dimensions, material type, surface finishing, printing colors, order quantity, application industry and your design files via email or WhatsApp. Our professional sales team will prepare and send you a complete formal quotation promptly.
Q2: What payment methods do you accept for international trade orders?
A: We support T/T bank transfer, PayPal and Western Union. We adopt standard deposit balance payment terms. More flexible payment terms are negotiable for long-term partners with large repeated orders.
Q3: What delivery solutions do you offer for global clients?
A: We provide multiple logistics options to match different delivery schedules, including international express, air freight, sea freight and railway freight for bulk cargo. We will recommend the most cost-effective solution based on your order volume and delivery deadline.
Q4: How can I track my cargo status after shipment?
A: Once goods leave our factory, we will send the tracking document to you through email and WhatsApp. You can check real-time logistics updates on the official website of the corresponding courier or shipping carrier.
Q5: What solutions do you provide if defective products appear?
A: Every batch of labels undergoes strict full-range QC inspection during production. If manufacturing defects confirmed to be caused by our factory, we will discuss proper solutions such as free reprinting or partial refund. You only need to provide clear photos or videos of defective goods for verification.
