Privacy Policy
Effective Date: 2026
Shanghai Reliance Machinery (“we”, “us”, “our”) owns and operates this official B2B website focusing on pharmaceutical filling, capping, labeling, sterilization and complete packaging turnkey production lines. This Privacy Policy governs the collection, usage, storage, disclosure and protection of personal information from all website visitors, inquiry clients, business partners and authorized purchasers accessing our website.
1. Scope of Application
This policy applies to all data collected via our official website, inquiry forms, official email correspondence, WhatsApp consultation and offline business communication channels. By browsing our website and submitting your personal or corporate information, you fully acknowledge and agree to the data practices outlined in this policy.
2. Information We Collect
2.1 Voluntarily Submitted Information
When you fill out online inquiry forms, send emails, contact our sales team via WhatsApp or telephone, we may collect the following information which you actively provide:
- Personal information: Full name, job title, contact phone number, WhatsApp number, email address;
- Enterprise information: Company name, registered address, country/region, business scope, purchasing demands, project scale and customized equipment requirements;
- Additional documents: Drawings, technical parameters and tender materials you attach for quotation and technical scheme confirmation.
All above information is only collected to respond to your consultation, issue formal quotations, design customized production line solutions and follow up subsequent business cooperation.
2.2 Automatically Collected Passive Data
Our website may deploy cookies, access logs and Google Analytics tools to gather non-identifiable browsing data automatically, including:
- Visitor IP address, access device model, browser type, system version;
- Pages browsed, stay duration, entry and exit links, website operation behaviors.
This anonymous data cannot locate a specific individual, and is only used to analyze website traffic, optimize page layout, improve product display and prevent malicious access and network attacks.
3. Legitimate Purpose of Information Usage
We strictly limit the use scope of your information within the following legitimate business scenarios:
- Reply to your product consultation, quotation application, technical question consultation and after-sales service requests;
- Provide customized equipment drawings, GMP compliance scheme design, factory site planning and project budget according to your purchasing needs;
- Issue order contracts, arrange production, organize international logistics, deliver goods and conduct overseas on-site installation, commissioning and training if formal cooperation is concluded;
- Send periodic product catalogues, new equipment updates, pharmaceutical industry technical articles and promotional information only with your explicit consent;
- Maintain website security, troubleshoot system faults, defend against malicious crawling, hacking and fraudulent inquiry behaviors.
4. Information Sharing & Third-Party Disclosure Commitment
We will never sell, rent, trade or transfer your personal and enterprise confidential information to any irrelevant third-party commercial institutions for commercial profit under any circumstances.
We only share necessary information under the following strictly restricted conditions:
- Mandatory disclosure required by local laws, judicial verdicts, government regulatory supervision and legal law enforcement procedures;
- Authorized third-party service providers including international freight forwarders, customs brokers, overseas after-sales technicians and cloud server operators, who are bound by formal non-disclosure agreements and only process data to fulfill order delivery and technical services;
- With your written, email or explicit online authorization in advance.
5. Data Security & Storage Protection
We adopt international standard SSL transmission encryption for website form data submission; customer business information is stored in encrypted cloud servers with hierarchical permission access control, only designated sales and project managers can obtain corresponding customer information.
We conduct regular security inspection and vulnerability repair on the website backend to avoid unauthorized access, data tampering, leakage and loss caused by network risks. After the business cooperation terminates and the statutory file retention period expires, we will permanently delete your relevant information.
6. Cookie Policy Supplementary Explanation
Cookies are small text files stored on your local device to remember browsing preferences, pre-fill inquiry information and count website access volume. You can disable cookie permission at any time via browser settings. Please note that disabling cookies may cause partial functions such as form saving and page jump to be abnormal.
7. Your Legal Rights to Personal Data
You reserve the following rights regarding your submitted information:
- Right to access: Apply to obtain the personal and corporate data we have stored about you;
- Right to rectification: Request to modify incorrect or incomplete contact and enterprise information;
- Right to erasure: Apply to delete all your reserved information and cancel follow-up marketing message push;
- Right to withdraw consent: Revoke the authorization to receive our industry newsletters and product updates at any time.
To exercise above rights, please send a formal request email to jishuyuanzhou@gmail.com with your identity certification information, and we will complete processing within 7 working days.
8. Third-Party External Links
Our website may contain hyperlinks to social platforms, logistics official websites and industry association sites. This Privacy Policy only applies to the official site of Shanghai Reliance Machinery. We are not responsible for the data collection rules and privacy clauses of external third-party websites. Please check their independent privacy policies separately when jumping to external links.
9. Policy Revision & Update
We reserve the right to revise and update this Privacy Policy in response to changes in international data supervision laws, cross-border trade regulations and business development. The revised version will be published on this dedicated page with a new effective date. Your continued use of our website after update release constitutes your acceptance of the latest policy terms.
10. Contact Channel for Privacy Inquiries
For any questions, disputes or requests related to this Privacy Policy and personal information protection:
Official Email: jishuyuanzhou@gmail.com
Phone & WhatsApp: +8613126851888
Enterprise Name: Shanghai Reliance Machinery
